Hello, everybody. Today I am here with a new thing. You may know replay Poker which is an online poker site whose users have played more than 60 million hands since the company got its start in 2005. The company replay poker is adding 600 users to its platform each day, and gets a large number of support emails as a result. To add to the challenge, Replay’s support team, led by Lesley Yarbrough, is distributed throughout the world, making collaboration more complicated than being in the same room. The Replay team uses private notes to pass information back and forth, and ticket assignments to ensure that everyone knows which emails they’re in charge of. Thanks again for staying with me.